I have additional questions about my account. Which iPhone devices are eligible to use Westpac for iMessage? What is the 'Pay' button in the Westpac Mobile Banking app? How does the Westpac Group intend to meet legal obligations under FATCA? Why? What information is available for interest rates and tax? Where can I get the Westpac SWIFT and BIC codes from? How do I use Samsung Pay on my Samsung Gear watch? Are mobile payments from my mobile secure? Why do I have to set a PIN for my Digital Card? What do I require to successfully add a Card to Garmin Pay? Can I access the mobile cheque feature on my tablet? How can I customise an invoice number in Biz Invoice? Can I view my Digital Card details in Mobile Banking on my iPad or tablet? What do I do now? Why is the External Accounts Service being removed? The ‘big four’ bank announced a partnership with Samsung Electronics Australia to provide Samsung Pay to Westpac … If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details? Samsung has announced a partnership with Westpac, one of Australia’s major banks, to offer Samsung Pay to its credit card and debit cards customers to make payments on their smartphones on the move. Does Westpac PayWear replace my existing Westpac Debit Mastercard®? Can I copy the card number from Mobile Banking into other apps / screens on my mobile device? Do I need to use my card PIN with Google Pay? I received a response that my card has already been used for this $5 Hey You credit offer. Share. Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? Are there any fees to use Osko® or PayID? What is the screen that slides out when making a payment? I can see my card in my Garmin but the transaction is declining. Despite being the lone major bank that hasn't switched on Apple Pay, Westpac does offer its customers Samsung Pay and Google Pay options. How do I remove existing fingerprints from my iPad? Does my PayWear Card have an expiry date? Campbell Simpson. Why? I can see my Card in Samsung Pay but my transaction is declined. By continuing to use this site we assume you're ok with our notice. Worldwide, Samsung Pay has over 870 bank partnerships and over the last 18 months Samsung Pay … Can I continue to access my funds prior to receiving my new card? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? Should I close the accounts of the deceased? What do I do if I haven’t received the additional PayWear Accessories I purchased from Winc? Why does it sometimes take longer than I expect for the cheque to be scanned? What do I do now? What are the phrases I can use with Siri? Which countries is Travel Companion available in? What happens if I miss a SmartPlan Repayment? Will I still be able to view my BT accounts within Westpac Online Banking? Westpac Banking Corp is the first big-four Australian bank to enable Samsung Pay, the South Korean technology giant's digital wallet which will compete with both Android Pay and banks' … How will I know if I have Digital Mail available? What is a Device Account Number and how is it different to my physical card number? What is the Westpac PayWear Essentials Range and how much does it cost? What is Samsung Pay? Will mobile payments work if I have a case on my mobile? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. What are the Centsitive Objects Slimline Keeper and Centsitive Patch? Which phones and smart watches can I use Garmin Pay with? Do I need to have my phone nearby to use Fitbit Pay? Can I add my card to multiple Fitbit devices? Can I cancel a SmartPlan once I have set it up? What do I need to do to successfully add a card to Google Pay? Campbell Simpson. I'm having trouble linking the Westpac Action. What happens if I want to break a Term Deposit contract before maturity? What is required to successfully add a Card to Samsung Pay? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. How do I make a payment with my Fitbit smart watch? Samsung Pay launched in Australia back in June 2016, with just American Express and Citi on board, and to date they have been the only bank providers down under. How can I view my external account information? Can I use my Digital Card details for recurring card payments? If an account at another financial institution cannot accept Osko payments, what happens? Why doesn’t the card number on the merchant’s receipt match my physical card number? What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App? Which phones or devices can I use Google Pay with? What is a Device Account Number and how is it different from my Card Account Number? You choose the secure way you want to pay. Can a joint account have more than two account holders? Are the Garmin Pay transaction limits the same as my physical Card? We use cookies to secure and tailor your web use. What will happen when my card expires? What is displayed to people paying my PayID? Which cards can I use to make purchases with my mobile? How can I backdate manual payments in Biz Invoice? / Can I add my card on multiple devices? What should I do if I have issues creating a PayID or making or receiving PayID payments? Why do I need to nominate a default account? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? Can I use Westpac PayWear with my smart watch? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay? All you have to do is to select the card and tap it at the checkout. Do I need to re-enrol it? How do I know if a payment is received to my PayID? How do I register for Westpac SMS Protect? Do the Westpac Group and Hey You share any customer details? Samsung Pay uses NFC (Near Field Communication) and MST (Magnetic Secure Transaction) technology embedded in Samsung devices to allow you to make payments at the checkout. What should I do now? Can I view my Digital Card details for a co-branded Westpac AMEX card? Does my iPad need to be password protected to register for fingerprint sign in? With PayID, does this mean I don’t need my BSB and account number anymore? Share. Are the Fitbit Pay transaction limits and PIN the same as my physical Card? Does the Apple Watch work with the Westpac Banking for iPad app? How do pending transactions affect my balance? Are the Samsung Pay transaction limits and PIN the same as the physical Card? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? Are Westpac Keyboard transactions secure? What do I do if Westpac is still sending mail to the Deceased? Westpac partners with Samsung Pay to offer flexibility, convenience and choice to millions of customers. I sent an invitation to my joint applicant, but the account isn’t open yet. The move signals Australia’s large financial institutions are moving on after local regulators ruled against their bid to get Apple Inc. to negotiate over its policies for Apple Pay and iPhone … Does this mean the online keypad will be replaced if my session has timed out? Read the Samsung Pay Terms and Conditions before making a decision and consider if it is right for you. Where can I find out more information about Fitbit Pay? How will my personal information be shared with Garmin? Can I add my cards to more than 1 device? If I have other partnering site access from Westpac Live e.g. Is Fingerprint sign in more secure than 4 digit passcode sign in? I've received a message to call Westpac on the ‘Verification Needed’ screen, why? What is Westpac online banking for businesses? What are the product specifications for the Westpac PayWear Essentials range? What tablet devices is fingerprint sign in available on? You can pay with your Samsung phone or smart watch on the go – it’s your choice. What is the difference between selecting CHQ or SAV rather than the Mastercard payment option for my Mastercard Debit card? What is the ‘Estimated Total Repayment’ of SmartPlan? Are there any credit checks done as part of activating a SmartPlan? What happens if my mobile number changes or I need to change my PayID? What cards can I activate using Westpac Mobile Banking? Westpac customers that are owners of the new Samsung Galaxy S6 and S6 Edge will be able to tap and pay from their devices, beginning Tuesday. Can I view or change my Daily Payment Limit using Online Banking? I deposited a cheque at the branch and it was rejected, why? What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective? Available for eligible cards. Do I need to use my card PIN with Apple Pay? Can a Direct Debit transaction overdraw my account? Are there any fees associated with making an International Payment? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? I’ve been able to Pay to Mobile for a while. Westpac Banking Group has launched Samsung Pay, opening up the phone-based wallet to debit and credit card cardholders across both Mastercard and Visa. Which devices are supported by Westpac Mobile Banking? How do I know the cheque went through if my phone 'died' whilst submitting it? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? Meanwhile, Samsung has announced that iris scan will feature as an authentication method for Samsung Pay … Why am I seeing a message to contact my bank? Westpac Group, chief executive, consumer bank, George Frazis, said in a statement that Samsung pay is one of many digital solutions the bank is progressively introducing to its 9 million customers. What do I do with the cheque after submitting it? Do I still get reward points when I use Apple Pay? Use Garmin Pay anywhere that accepts contactless payments. Will Westpac release funds for additional funeral expenses? Can I use Garmin Pay if I am overseas in the same way as I would in Australia? Why do I need to “allow full access” and what data is collected by Westpac? Can I include a description with in my Siri payment? How do I change the PIN for my Digital Card? Can I add multiple cards to my Garmin smart watch? BT Super or Single sign-on (SSO) access to Westpac Online Investing will this affect my login credentials that I have previously set-up? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? How does SmartPlan affect my credit card payments? How will I know I've received a near real-time Osko® payment? Where can I find out more information about Google Pay? What happens if I close my Westpac everyday bank account? This week, Samsung has added an actual Australian bank to its mobile payment system Samsung Pay, with Westpac joining the fold and adding support for credit and debit card holders using its services. • Pay on the go with eligible phones or wearables. 11 April, 2017. Can I stop the Travel Notifications from being sent to my Apple Watch? Is it possible to change the ATM / EFTPOS limits on my Handycard? Once I've linked my Westpac Online Banking to Google Assistant, how do I use it? What is Apple Pay, where can I find more information on Apple Pay? Have received my Westpac Debit Card and setup Samsung Pay on my Gear S3, doesn’t seem to be possible to setup loyalty cards though. Terms and Conditions or Product Disclosure Statement. What is the minimum amount that a Term Deposit can be managed using Online Banking? Why can’t I sign in to my Mobile Banking? How does Westpac know that it is my fingerprint? What tablet devices is 4 digit passcode available on? How do I set payments to be approved by 2 or more people? How do I know if my mobile payment has been successful? How can I identify on my bank statement that my cheque was deposited via the app? With Samsung PayTM, you have another way to pay with your Westpac cards. How do I close my everyday or savings accounts (including DIY Super Working accounts and DIY Super Savings accounts)? Which devices are eligible for the Westpac Keyboard? Do I have to upgrade my Pay to Mobile to a PayID? Where can I find out more? Which Westpac corporate accounts are eligible for Osko Payments? How long can I stay signed in to Westpac Online Banking? What are the new upgraded features of Online Banking? How do I change a user’s Daily Payment Limit in Westpac? Which devices are compatible with the Westpac Banking Action for Google Assistant? Westpac PayTag is designed as a companion to your existing Westpac Mastercard product and is available with all of our Mastercard credit and debit cards. Why is the Windows App being removed from the Windows store? What if I require another copy of the letter posted to me? In the eternal war between Apple Pay, Android Pay and Samsung Pay… I deposited a cheque using my mobile but it was rejected, why? Do I need to let Westpac know if I change my email address? Do I also need to send the recipient my Account Name? Can I use Fitbit Pay if I am overseas in the same way as I would in Australia? Full details are available on request. Can I use Westpac PayWear for online purchases? I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. I’ve lost my physical card; can I still use Fitbit Pay on my Fitbit device? Can I use the Westpac Banking Action for Google Assistant for general customer service support? I have a joint account – can I receive Digital Mail? What is the ‘Monthly Payment Due’ and how is that different from my ‘Minimum Payment Due’ in SmartPlan? What can I do? Manage Term Deposit online - what is the Six Business Day Variation Period? Will I still be able to make payments if there is no mobile network reception? Can more than one person’s face be stored on the iPhone X? How long does it take to activate a SmartPlan? How do I make a contactless transaction using my mobile? How can I set up Samsung Pay on my Samsung Gear device? Westpac customers will be able to add their cards to Samsung Pay from 8AM on Tuesday morning. How do I transfer between my accounts using Online Banking? I don't recognise a Direct Debit transaction. Can I make a mobile payment if my mobile is asleep? Do I get signed out of Online Banking automatically when I close the browser? It was the first … Lending criteria apply to approval of credit products. Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? I am not a Westpac customer but have received an email from Westpac. Full details are available on request. Garmin Pay means you can leave your cash and cards at home and go wherever your active life takes you. You can pay with your Samsung phone or smart watch on the go – it’s your choice. How can I export a detailed transaction history? How do I set up a recurring payment online? Can I still make mobile payments with the NFC functionality switched off? How do I know if my payment went through? Which Westpac cards are eligible to be added to Apple Pay? When will the External Accounts Service be removed? How do I stop receiving paper statements and receive them electronically? Can I still make split payments using my mobile? Simply link your eligible Westpac Mastercard or Visa card to your Garmin watch and you're good to go. Simply start adding your eligible Westpac cards to make secure payments at contactless terminals almost anywhere in the world. The Westpac Group has made a commitment to deliver Apple Pay for customers by June 2020. These may change or we may introduce new ones in the future. Westpac is the first major bank Samsung has partnered with for Samsung Pay, and is the first partner Samsung has added since launch of Samsung Pay in June last year. If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? Who can I talk to? How many SmartPlans can I have on my account? To authorise a Samsung Pay Payment you will need to enter your Samsung Pay authentication on the Samsung Device and if a PIN is required you will need to enter the PIN for your Card at the terminal. Are there any changes to my statement when I have a SmartPlan? How can I earn and redeem Altitude Rewards? Consider its appropriateness to these factors before acting on it. The move marks the first Aussie bank to join Samsung’s mobile payment system, with Samsung Pay … Are there any transaction limits with Osko® payments and payments to PayIDs? Are there any fees or charges for adding my card to Google Pay? My Amazon Echo device is not working. Is my PayID going to be automatically created? Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? 9:30am - 4pm, Mon - Thurs Can I get the balance of the $5 Hey You credit refunded from my Hey You account? Why do I need to input the value when it’s on the cheque? What is a virtual account number and how is it different from my Card account number? How do I upload a file payment from MYOB? What if I make a mistake with my Term Deposit in Online Banking? What amounts are eligible for SmartPlan (“Eligible Amounts”)? How do I get an emergency card replacement while I'm overseas? My physical card has expired. Do I still get reward points when they use Fitbit Pay? How can I connect my accounting software? Which Westpac business accounts are eligible for Osko Payments? My physical card has expired. Westpac and Samsung Electonics Australia confirmed that they will offer the Samsung Pay mobile payment option to Westpac’s Mastercard and Visa debit and credit cardholders. How do I wear and care for the Centsitive Patch? Westpac will be the last of the four major banks to offer Apple Pay after ANZ, Commonwealth Bank and National Australia Bank (in that order) made Apple Pay available to their customers. What if I don’t want to use Online Banking to manage my Term Deposit? To use Samsung Pay you will need to use a compatible phone with a supported operating system. Westpac and Samsung Electronics Australia on Tuesday announced a partnership whereby the bank will offer Samsung Pay to its debit and credit card holders with compatible Samsung devices. What should I do? Where can I make purchases using my mobile? How do I set my default card in Apple Pay? I scanned a cheque yesterday but it’s still not showing in my account today. When the Westpac Banking for iPad app is updated, will I need to reset my 4 digit passcode? After Apple Pay loss, Westpac turns to Samsung Pay. Which phones or devices can I use Samsung Pay with? Are there additional fees for using Westpac Keyboard? Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? How will my personal information be shared with Google? 12. Can I choose the one I want to use for the transaction? Samsung already has Citibank’s Mastercard and Visa credit card holders on board, as well as American Express, so Westpac’s various debit and credit cards will massively bolster the roster of Samsung Pay payment methods available. Can someone else use the Google Assistant to access my Westpac accounts? What if my Apple Watch is stolen – will someone be able to access my accounts? How do I put on the Westpac PayWear Essentials Range Band? What do I do if I haven’t received my PayWear Card? My Westpac Handycard does not have a CVC, what can I do? Why can't I select more than $500 for the Cardless Cash amount? Do I need to have Westpac SMS Protect to set up a PayID? Can someone else use Siri to make a payment with my Westpac account? I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. I can see my Card in Samsung Pay but my transaction is declined. Will my password information for non-Westpac accounts remain secure? I entered the incorrect amount of the cheque when I scanned it, what do I do? Is my Digital Card safe if my phone is stolen? What if I don’t respond to a request for information about the tax residency of my business? One of Australia’s largest banks, Westpac, is the first of the country’s biggest four banks to adopt Samsung Pay, expanding customers’ contactless mobile payment options. Can mail preferences be selected for individual accounts? Can I increase the $20,000 limit which currently applies for a 7-day period? Samsung Pay is available at thousands of retail outlets across Australia wherever NFC (Near Field Communication) payments … What are the minimum Mobile Banking app and Hey You app versions required to access the offer? Westpac joins Citi and American Express, who already offer Samsung Pay to customers in Australia, as the first Australian-owned bank to offer this function. Do I need to do anything to get ready to be able to use PayID? How will I know if it's going to be an Osko® payment when I make a payment? Why can't I deposit into my credit card account like I am used to doing via the branch or ATM? I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? How do I link my Westpac Online Banking to Google Assistant? How do I access the mobile cheque deposit feature? How do I cancel the mobile payments feature? I guess it is a cut down version of Samsung Pay … What happens if my camera doesn’t capture my card details? Can I use Apple Pay to tap on / off on Opal in NSW? Conditions, fees and charges apply. If your device has been lost or stolen, you can help prevent unauthorised payments being made with your card on Samsung Pay... Samsung Pay is a secure and easy to use third-party app that allows customers with an eligible card and a compatible Samsung device to make payments... To use Samsung Pay, your Samsung device must be running on Android OS 6.0 (Marshmallow) or higher... No, you will be unable to use Samsung Pay if your physical card is blocked, closed or reported lost/stolen. Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? How do I wear and care for the Centsitive Objects Nostalgia Pin? All you have to do is to select the card and tap it at the checkout. I have an Android device, can I access an Instant Digital Card? What do I do? With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me? What happens if my Samsung device is lost or stolen? Can I use my digital card details to make online transactions? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. I can see my card in Google Pay but my transaction is declining. Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible? What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty? Which phones and devices can I use Fitbit Pay with? The deal follows Westpac’s announcement in December that its Mastercard customers with selected Samsung… If I delete the Windows App from my phone can I download it again? Pay it your way. If I create a PayID, can people still pay my BSB and account number? Samsung Pay comes to Westpac. I can see my card in Apple Wallet but my transaction is declining, why? Manage Term Deposit online - can I give third party account access to a person/organisation and how do I set it up? Can I make or receive international payments with Osko® or PayID? What is the Westpac Banking Action for Google Assistant? Tuesday, 11 April 2017 Westpac has become the first of Australia’s big four banks to adopt mobile payment system Samsung Pay, with the Korean electronics giant and smartphone manufacturer announcing the partnership earlier today. Tap and pay with Samsung PayTM or Google PayTM**, PayWearTM and Fitbit PayTM. What features are available to business customers on the Westpac App? How can I keep my card safe in Apple Pay? Manage Term Deposit online - are there any restrictions for making changes to my Account within Online Banking? Do both account holders have the same level of authority? Can more than one person's fingerprint be registered to a device? I can see the mobile cheque feature on my personal profile but not on my business profile? Are the Apple Pay transaction limits and PIN the same as the physical card? Do I need to use my card PIN with Samsung Pay? How do I know if my contactless payment using Westpac PayWear has been successful? Are all letters going to be sent digitally? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? My Westpac Protect SMS code looks different to what I expected. What do I do if my PayWear Card has been misplaced or is lost or stolen? How long does it take for the cheques to clear? Do I need to remove it? On what devices can I use Siri for Westpac banking? When can I use Online Banking to manage my Term Deposit? My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? 11 April 2017 5. Just tap, pay and be on your way. Can I manage this online? What are my transfer limits for business accounts and how do I change them? samsung galaxy s8 samsung galaxy s8 plus samsung pay. Which mobile devices can I use to see my Digital Card details? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? Where can I find out more information about Samsung Pay? Can I use my Digital Card details to make online transactions? How do mobile payments using my mobile work? We use cookies to secure and tailor your web use. Westpac will be the first of the big four banks to be make Samsung Pay, a mobile wallet launched in June 2016, available to its customers. What is the 'Pay' button in the Westpac Mobile Banking app? Why have I been contacted about this change? Which account can my PayID be linked to and can I change it once registered? How do I share my BSB and account details? Citibank and American Express are the two other financial institutions with Samsung Pay compatible cards. How do I switch to receiving Digital Mail? Can I use Apple Pay to get cash out at a merchant / retailer? What should I do if I want to deposit a cheque greater $20,000? What happens if my Fitbit smart watch is lost or stolen? What is required to successfully add a Card to Samsung Pay? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? How do I make a BPAY® payment using Online Banking? I received an email from Westpac.

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